- Return Policy
All returns must be done within three weeks upon the delivery of the item. We will refund for the items that are unopened and resalable and contain the original packing material, manuals and blank warranty cards less 20% restocking fee. We will only pay return shipping costs if returned items were shipped in error.
Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-, 9:00AM-5:00PM Pacific Time, Monday through Friday.
All orders placed by 2:00 PM EST are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
How To Order
Please use our secure online shopping cart 24 hours/ 7 days a week.
Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.
For your convenience, we accept money order, Paypal, Master Card and Visa. You can also pay by E-check or send your payment to the address above. Please note that it make take 3-4 business days for your check to clear before the order is shipped. Failure to process your payment due to insufficient funds is subject to a $50 penalty fee.
- US Government and Educational Institutions
If you purchase on behalf of United States Federal, State and Local Governments, we can process your order while establishing your credit account. Simply set up your account online and Fax us your PO# (Purchase Order) to 626 350 9731. The purchase order number is necessary in order for us to process your request. Our standard payment terms are Net 30 Days.
If you are experiencing any difficulties in setting up your online account or placing an order call us at 626 369 6638. Any of our Customer Care Assistant would be glad to assist you.
Private Insurance & Medicare Reimbursements
Your purchase will include one copy of your invoice for you to submit to your insurance company or Medicare. In order to bring you the absolute lowest everyday prices, we do not file insurance claims on your behalf.
- Shipping and Handling Charges
DHL, USPS, Fedex are the carriers we typically use for the shipment. Shipping & Handling rates vary per zip code in the US. Most orders are shipped within 24-48 hours from when you place your order using your selected shipping method. Some items need assembling and may require additional time to ship. You will be contacted within 24 hours in the event of a backordered item. For the order of $100 or above, we offer free shipping if you can pay in advance, which does not apply to Express Air Delivery and certain bulk or oversized items.
- Express Air - For Faster Delivery
Next Day Air Service or 2nd Day Air shipping rates are available. Please specify if you need the express air delivery.
- Oversized, Bulk or Wholesale Orders
If your item is oversized, we will charge whatever DHL charges us.
- Sales Tax
California shipments only: 8.25% California State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of California.
We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).
If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions.
Our Security Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. We uses Secure SocketsLayer (SSL) provided by Verisign®, an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, and credit card number) so no one can read it as it travels over the Internet.